Agenda

Session

12:50 PM

September 13

Customer Experience is Everything: Creating a Client Success Structure that will Supercharge your MSP

Speakers
About

Proactivity is a key attribute of every great MSP, but it’s no longer just about technical tools and processes.  Creating an efficient Client Success engine takes a proactive approach beyond technology to build the entire Customer Experience.  By strategically eliminating potential customer problems and recognizing customer needs, an effective Client Success Department can clearly distinguish you from the pack.  In this session, Shael Risman, CEO of PACE Technical, will share his story about the profound effect his own Client Success Department had on his business, resulting in reduced churn, increased retention, and maximized resources.