Agenda

Session

1:00 PM

September 11

Egnyte

About

Build your MSP around a Customer Journey Framework


This session will be a hands-on workshop led by Egnyte's MSP Leaders Eric Anthony and Cristina Carretero. They will guide you through the customer journey framework so you can walk out of the workshop with a business model that you can use. This session is meant to be interactive, attendees will choose personas that are relevant and as a group, we will apply the framework to develop a customer journey that covers:
- Building an ideal customer profile and user personas
- Designing service offerings
- Creating relevant marketing
- Defining onboarding and service delivery
- Growing and retaining your clients
- + other surprises!

Register here: https://forms.gle/Jt3nmesXzNVX5qbB9