Agenda

The Kaseya Certified Expert (KCE) in IT Glue introduces administrators to best practices when configuring primary integrations to support their business processes. The course provides the opportunity to become KCE certified in IT Glue at a testing center during the event.

In this course, students will learn how to integrate IT Glue with Professional Services Automation (PSA) platforms and Remote Monitoring Management (RMM) platforms to drive productivity and profitability. Additionally, students will learn how to best customize integrations and related items to match the charted business-critical paths.

This live session provides the opportunity for learners to ask questions and learn how to apply key concepts and configurations.

Why you should attend: This training dives into advanced configuration of the platform and better practices to enable primary integrations.

Who should attend:

• Learners who have intermediate knowledge of IT Glue.
• Learners who are looking to network and brainstorm to improve their current processes.

After completing this session, you will be able to:

• Identify business-critical passwords in Vault versus Password Offline mode
• Leverage integrations to build frameworks, related items and workflows within IT Glue

What to expect:

• Sessions will run over days 1 and 2 of the conference, allowing time to attend keynote sessions.
• Lunch will be provided onsite.
• Sessions will be led by product experts.
• Sessions will be delivered in live demonstrations with breaks for workshops. Remember to bring your laptop.