Michael Wates

Managing Director

Managed IT


Michael is a customer-centric professional boasting a rich background in client relationships and ICT leadership. With over three decades of experience in the IT realm, spanning the Banking & Finance sector and his role as an MSP owner, he possesses extensive expertise in overseeing systems, governance, and teams.

Throughout his career, Michael has held significant Technical Management positions at organisations such as Esanda Finance and IRC (International Risk Consultants). Notably, during his tenure at Citibank, he served as the Technical Manager for Western Australia within the Global Transaction Banking Group, Corporate Banking division, for an impressive seven years. During this period, Michael specialised in delivering electronic banking integration solutions to multinational enterprise clients.

In 2005, Michael embarked on the journey that would become Managed IT, offering an ambitious Virtual Chief Information Manager (vCIO) MSP value proposition. Eighteen years later, Managed IT is synonymous with continuous information technology maturity, dedicated to delivering business value to organisations with compliance or legislative ICT requirements. With a profound understanding of the needs of state, local government, and community service organisations, Managed IT is deeply committed to providing mature IT Service Management (ITSM) and showcasing effective outcomes through the synergy of People, Process, and Technology.

Managed IT has experienced significant success of late ranking #14 best MSP in Australia and #16 in Asia Pacific within the 2023 Channel Futures MSP 501 APAC Regional Listings, and #402 in the MSP 501 Global Listings. In 2022 Managed IT ranked #41 at the CRN Fast50 event in Sydney due to 50% revenue growth and subsequently earnt the title of one of the fastest-growing ICT companies in Australia.