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Shael Risman

CEO, PACE Technical Services

Shael Risman is CEO of Toronto-based PACE Technical, and comes to the Managed Service Delivery arena with over 25 experience in operations, administration, and client experience delivery over a variety of different industries, including Senior Producer for a New York-based marketing company and Director of Regional Operations for a national chain of music stores.

Along with his partner Michael Sugrue, Shael Risman was one of the earliest adopters of the Managed Service philosophy in a small business context, building PACE Technical from a tiny break-fix shop to a thriving MSP recognized consistently on MSPMentor 501, Canada’s Profit 500 and CRN’s Pioneer 250, as well as earning the prestigious designation of one of the top 5 Best Places To Work in Canada ™. Shael is widely considered one of the key innovators on Managed IT Services in North America, contributing regularly to MSPMentor blogs and articles as well as being a featured expert and speaker at key industry events.