Speakers

Shael Risman
Shael Risman

PACE Technical

CEO

Sessions

12:50 PM

September 13

Customer Experience is Everything: Creating a Client Success Structure that will Supercharge your MSP

About

About

Shael Risman is CEO of Toronto-based PACE Technical, and comes to the Managed Service Delivery arena with over 30 experience in operations, administration, and client experience delivery over a variety of different industries, including Senior Producer for a New York-based marketing company and Director of Regional Operations for a national chain of music stores.

Along with his partner Michael Sugrue, Shael Risman was one of the earliest adopters of the Managed Service philosophy in a small business context, building PACE Technical from a tiny break-fix shop to a thriving MSP recognized consistently on MSPMentor 501, Canada’s Profit 500 and CRN’s Pioneer 250, as well as earning the prestigious designation of one of the top 5 Best Places To Work in Canada ™ for seven consecutive years. Shael is widely considered one of the key innovators in Client Success and Culture for MSPs in North America, contributing regularly to MSPMentor blogs and articles as well as being a featured expert and speaker on company culture at key industry events like Xchange, Dattocon, Schnizzfest and IT Nation.